STRATEGY
This study measures the degree of digital transformation in the company from three perspectives:1.Organisation - 2.Business Processes - 3.Technology
Benefits: Strategic repositioning. Growth and diversification. Integrated multi-channel demand management. Process innovation. Client-orientated approach. Brand visibility and recognition. Increase in customer satisfaction and endorsement.
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AUTOMATION
Robot ‘Cartes’ is our automation solution – software 100% capable of relieving humans of repetitive activity, it adapts to changing environments and learns while working.Benefits: Efficiency. Precision. Scalability. Productivity. Performance. Security. Non-intrusive. Continuity.
Features: Incident monitoring and alerts. Task routing to human agents. Tracking. Task scheduling. Configurable for SO, desktop Windows or Cloud.
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LANGUAGE
Consulting on the implementation of real-time natural language recognition solutions.Benefits: Efficiency. Precision. Scalability. Productivity. Performance. Quality. Continuity. Customisability.
Features: Multi-language with regional localisation. Continuous learning. Predictive. Adaptable to setting and context. SaaS – cloud-based.
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SPEECH
Our solution for the collection, transcription and analysis of recorded voice conversations.Benefits: 360-degree visibility per channel. Continuous measurement and improvement of quality of service. * Experience and ease of use of services, products and processes by the target audience. Cost savings. Growth in sales. Customer retention and loyalty-building.
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BOTS
Strategy consulting and support for implementation of an AI-based chat channel.Benefits: Tracking. Continuous improvements of customer satisfaction, experience and ease of use of the service or product. Optimisation and efficiency of business processes. Growth in sales. Customer retention and loyalty-building.
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TEXT
Our solution for the collection, transcription and analysis of text-based conversations stored in IT systems (EMail, Live Chat, RSS, Surveys, etc)Benefits: 360-degree visibility per text-based channel. Continuous improvements of customer satisfaction, experience and ease of use of the service or product. Optimisation and efficiency of business processes. Growth in sales. Customer retention and loyalty-building.
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SOCIAL MEDIA
Strategy consulting and support for implementation of Social Media channels.Monitoring of brand awareness and performance. Service or product comparison by sector, country and target audience.
Benefits: 360-degree insight. Effects in business and society. Reputation management. Enhanced visibility. Effective communication. Relationship management with partners in the digital ecosystem.