BOTS
“Una buena conversación debe agotar el tema, no a los interlocutores.”

Winston Churchill.

BOTS


Customer service

The Chatbot Chatbot allows for the design of automated dialogue in both written and spoken support channels for the contact centre. It understands natural language, thanks to the Semantic Engine and Cognitive Engine, and responds naturally according to the context and the user profile.

It is able to categorise, determine and carry out actions, providing a pleasurable user experience, and is easy to use and manage for both the end-user and the end-user support teams that maintain the dialogues.


SAVINGS

CUSTOMER
EXPERIENCE

SCALABILITY AND
PERFORMANCE

TRACKING AND
ANALYSIS
OUR SOLUTION
Why is this necessary?
This solution allows an exponential scaling up of a particular service and the operations and commercial activity of any business in a very efficient manner.
Able to process millions of bits of data in thousandths of a second (500KB/s).
Able to give precise responses over 85% of the time.
The semantic engine is cognitive, thus removing the need for a training dataset and so drastically reducing the time needed for implementation.
Our METHODOLOGY

Information
capture
Define the languages to be used. Determine if for web and/or voice. Specifiy objectives and tasks for client application.
+ info

Definition of project scope
Define the framework. Streamline. Establish identity. Determine modes of access to the applications.
+ info

Building dialogues
and taxonomies
Create entity ontology. Build conversations. Identify intents and respond. Develop the tasks. Design the look and feel.
+ info

Implementation
Testing of all processes. ‘Friends & Family’ testing. Reports design.
+ info

Monitoring and maintenance
Qualitative conversation analysis. Quantitative analysis of indicators. Enhancement of dialogues and content.
+ info
BENEFITS for our clients

Mature

Understands NLP, comes with the benefit of extensive experience and is easy to support.

CONTEXTUALIZED

Combines the context of the conversation with the customer’s information.

UNASSUMING

If unable to understand the customer’s issue, will seek to pass to a human agent.

MULTI-CHANNEL

Handles conversations from all contact channels

INQUISITIVE

Able to access back-end systems to seek specific information and integrate with any data repository.

USER-FRIENDLY

Offers an easy-to-use front-end, allowing agile maintenance of the dialogues by the client.
Functionalities
  • • Does not require integration with client systems • Can be cloud-based or on-premise •
    • Provides a REST API service layer to connect with enterprise applications •
  • • Permits the design of all kinds of dialogues, including with embedded weblinks and audio/video content •
    • Identifies changes in context • Can manage multiple intents •
  • • Session management with qualitative and quantitative interaction evaluation •
    • User identity management • HTML5-based website • Multi-tenancy •
  • • Customisable environment with style guide database •
    • Understands grammar, morphology, semantics, syntax and logic •
  • • Automated categorisation • Sentiment Analysis • Default entity detection •
    • Word-sense disambiguation • Monitoring of qualitative and quantitative performance level •
Use cases
Web Search proxy for
precise natural-language responses
ChatBot system for
banking and insurance sectors
Chats
classification and routing
Responds to open-ended
questions in IVR systems
Smart Virtual Agent
for customer support

CONTACT US
Your clients’ satisfaction is our goal
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