C3 SOCIAL MEDIA
“Innovation distinguishes between a leader and a follower”

Steve Jobs.

SOCIAL


MEDIA

With this social media solution, capture all opinions shared on social media by users and customers (Twitter, Facebook, Google+, Instagram, YouTube, etc.) relevant to the brand, including comparisons with the competition.


QUALITY

AGILE

NO INTEGRATION

GLOBAL INSIGHT

MULTI-CHANNEL
OUR SOLUTION
Why is this necessary?
Understand the brand image online.
See what people think about products or services.
Convert text into metrics.
Analyse the sentiment.
Identify influencers by market/field.
Analyse the market and the competition.
Evaluate campaigns and trending topics.
Reputational crisis management.
Create content from discussion.
Generate alerts for crisis management.
Our METHODOLOGY

Category
definition

NDA Signing

Customised algorithm
development

Presentation
of results

Personalized report
development

Tracking, advice and improvements.
BENEFITS for the client

GLOBAL INSIGHT into user
opinions on Social Media

CONTINUOUS IMPROVEMENT in customer
service across all channels

TRACKING and
MONITORING

ANALYSISof client
and customer JOURNEY

QUALITY improvement

TREND and reputational
RISK analysis

Enhanced customer SATISFACTION

Foco en el control y moderación de la imagen coorporativa

Business process OPTIMISATION
Vistas de los REPORTS

CONTACT US
Your clients’ satisfaction is our goal
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