“Innovation distinguishes between a leader and a follower”
With this social media solution, capture all opinions shared on social media by users and customers (Twitter, Facebook, Google+, Instagram, YouTube, etc.) relevant to the brand, including comparisons with the competition.
Why is this necessary?
Understand the brand image online.
See what people think about products or services.
Convert text into metrics.
Analyse the sentiment.
Identify influencers by market/field.
Analyse the market and the competition.
Evaluate campaigns and trending topics.
Reputational crisis management.
Create content from discussion.
Generate alerts for crisis management.
Customised algorithm development
Presentation of results
Personalized report development
Tracking, advice and improvements.
BENEFITS for the client
GLOBAL INSIGHT into user opinions on Social Media
CONTINUOUS IMPROVEMENT in customer service across all channels
TRACKING and MONITORING
ANALYSISof client and customer JOURNEY
TREND and reputational RISK analysis
Enhanced customer SATISFACTION
Foco en el control y moderación de la imagen coorporativa
Business process OPTIMISATION
Vistas de los REPORTS
CONTACT US Your clients’ satisfaction is our goal
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