C3 STRATEGIC
“The secret of change is to focus all your energy not on fighting the old, but on building the new.”

Socrates.

STRATEGIC


Innovation

A study of the degree of digital transformation in the company, in the development of the model and recommendations at an organisational level, in business processes and marketing, in the latest available technologies, in usability and customer experience, as well as other aspects. We help you to increase the level of Digital Transformation and Innovation which marks the path to success.


CUSTOMER
FOCUSED

AWARENESS

ENHANCE
ENGAGEMENT

PROCESS
OPTIMISATION
OUR SOLUTION
Why is this necessary?
It gives us insight into how we are perceived in the marketplace with regard to the competition.
Taking into account this assessment before either designing the Business Plan for the next three years or re-focusing the one that is already in progress before executing new investments, is essential to grow, maintain or even in some cases survive.
It allows us to take strategic decisions that will reposition the business within its current sector, while also allowing us to redirect our efforts to diversify the range of services offered, to best adapt to present and future demand, with the right professionals to drive the transformation.
¿Qué incluye?

Benchmarking of sector and competition

Ease-of-use and customer experience

Social media engagement

Organisational study of personnel, task and process structures

Marketing processes of products and services
BENEFITS for the client

Integrated On-and-Offline insight
into THE CLIENT AND THE COMPETITION

50% increase in CUSTOMER AND EMPLOYEE satisfaction

25% increase in CUSTOMER Satisfaction and recommendation
$$roi
RETURN ON INVESTMENT within 3 to 6 months

INCREASE IN SALES to clients and prospective clients

+ Visibility + Reputation + Recognition
REQUIREMENTS FOR SUCCESS: Management-driven and people-orientated.
Success Stories
Tourism
(Visit Barcelona)
Connecting customers with experts at all hours, real-time.
(Source: Iadvice)
+ info
Tourist accommodation
(Nemea)
Increase customer loyalty and brand recognition.
(Source: Iadvice)
+ info
Transport
(IDTGV)
Reduce the costs of information and bookings management.
(Source: Iadvice)
+ info
Airlines
(AirFrance)
Travel advice and assistance to increase customer satisfaction.
(Source: Iadvice)
+ info

CONTACT US
Your clients’ satisfaction is our goal
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