Corporate Social Responsibility in MST Holding

One of the strategic priorities of C3, Contact Center Consulting is maintaining a policy of Corporate Social Responsibility with all those people who work or collaborate with it, and, also, trying to achieve, as far as possible, conciliation between work life and family or personal life.

Moreover, the objective of the company is to provide a quality service in the contact center industry, both to our direct client as to the end customer, through a socially responsible management and covering all the needs that our customers require.

This objective is articulated considering the following values:

1 .- The constantly improve and innovation of our current technology and to design new products at the same time.

2 .- Provide a quality service that meets the needs and expectations of customers, as it was specified in contracts and ensuring the security and confidentiality of data files entrusted to us. C3, Contact Center Consulting has the quality certificate ISO 9001/2000, as well as a certificate issued by the consultancy Taquillaweb, which specifies that the company is adapted to the Organic Law 15/1999 of December 13th Protection of Personal Data.

3 .- Setting up human resources capable and highly specialized, designing an annual training plan to achive that the all staff be able maintain the expected level of competitiveness.

4 .- Promote the active participation of our staff in achieving the policy and objectives.

Also, for C3, Contact Center Consulting, the RSC is linked to excellence, and has an impact,
especially in:

1.Internal Social progresion through:

The creation of a plan to ensure the impartiallity and justice in everything related in
employment, which also involves the implementation of each and every one of the criteria of
the equal work law. In this aspect, C3, Contact Center Consulting has been pioneering since
the origins of the company and a lot of its employees are women who represents 80% of its
management team.
This program takes place by:

The stimulation of innovative talent of the employees, making development
interviews and identifying talent for internal promotion.
The incentives of the workers through monthly and annual Quality Awards in the
service.
The development of an internal communications plan that is articulated through a
monthly internal magazine; a direct channel via mail with the HR department,
"Coffee with Management" and the publication of news in the boards, ads of each
of the headquarters of the company.
A Safety Plan and Health Labour adapted to needs of the company.
Climate Labour Studies to detect potential areas of improvement.
Support for maternity / paternity and the adequacy of working life with the
personal or family.

2.External Social progresion:

Contribution to improving the working environment, providing opportunities for training and
recruitment for young people in the area and social reintegration programmes, impacting in
groups with the greatest difficulties of integration, such as women and young people with low
qualification.

3.Environment Respect:

Collection and treatment of toners and paper recycling.
Motion detection systems to decrease electricity consumption.
Replacement of conventional bulbs by other low-power.
Placement on all computers device automatically turns off when they are not used.
Using devices to avoid wastage of water in toilets.
Regulatory systems for heating / air conditioning to achieve a consumer energy
smart and responsible.

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SERVICIOS
Control de calidad
Audit Call Center
Formación
Selección de personal
Consultoría de procesos

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Know How por servicios
Referencias por sectores
Opinión/Experiencia Clientes

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