{"id":1597,"date":"2020-11-02T12:22:40","date_gmt":"2020-11-02T11:22:40","guid":{"rendered":"https:\/\/consultingc3blog.com\/?p=1597"},"modified":"2023-06-07T10:17:27","modified_gmt":"2023-06-07T10:17:27","slug":"como-gestionar-incidencias","status":"publish","type":"post","link":"https:\/\/www.consultingc3.com\/blog\/como-gestionar-incidencias\/","title":{"rendered":"Aprende a gestionar incidencias con el curso Gesti\u00f3n T\u00e9cnica de Contact Center"},"content":{"rendered":"<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1602 \" src=\"https:\/\/consultingc3blog.com\/wp-content\/uploads\/2020\/11\/linkedin-curso-gestion-tenica-contact-center-C3-1024x536.jpg\" alt=\"c\u00f3mo gestionar las ineficiencias en mi trabajo\" width=\"477\" height=\"249\" \/><\/h2>\n<h2>En este curso el personal aprender\u00e1 a gestionar las incidencias y circunstancias que se puedan dar en una llamada con clientes<\/h2>\n<p>Aprende a gestionar incidencias con el curso en <a href=\"https:\/\/www.consultingc3.com\/Curso-Supervision-Contact-Center.html\" target=\"_blank\" rel=\"noopener noreferrer\">Gesti\u00f3n T\u00e9cnica de Contact Center.<\/a> Va dirigido a todos aquellos profesionales que est\u00e9n interesados en especializarse dentro del sector del Contact Center, Atenci\u00f3n al Cliente, Help Desk, recobros o ventas. Empresas interesadas en ofrecer a sus trabajadores una formaci\u00f3n de calidad especializada en el sector de Atenci\u00f3n al Cliente, ya sea para la gesti\u00f3n presencial, telef\u00f3nica o escrita<\/p>\n<p>Adem\u00e1s, la formaci\u00f3n se puede realizar in-company u\u00a0<a href=\"https:\/\/www.ealiciauniversity.com\/product-page\/curso-supervision-tecnica-de-contact-center\" target=\"_blank\" rel=\"noopener noreferrer\">online<\/a>\u00a0empleando\u00a0<b>din\u00e1micas pr\u00e1cticas<\/b>\u00a0y buscando la participaci\u00f3n de todos los asistentes. Por consiguiente, la din\u00e1mica formativa parte de un estudio previo en el cual se analizan aquellas \u00e1reas que requieren un mayor refuerzo. El an\u00e1lisis previo nos permite emplear en la\u00a0<b>acci\u00f3n formativa<\/b>\u00a0casu\u00edsticas reales de la empresa cliente.<\/p>\n<p>Tambi\u00e9n puedes conocer los objetivos de <a href=\"https:\/\/consultingc3blog.com\/2020\/10\/13\/curso-comunicacion-escrita-en-redes-sociales\/\" target=\"_blank\" rel=\"noopener noreferrer\">c\u00f3mo comunicarte en RRSS<\/a> o <a href=\"https:\/\/consultingc3blog.com\/2020\/10\/15\/como-hacer-cierre-comercial\/\" target=\"_blank\" rel=\"noopener noreferrer\">las claves para realizar un cierre comercial de \u00e9xito.<\/a><\/p>\n<h3>Objetivos de gestionar bien las incidencias<\/h3>\n<ul>\n<li>Dominar el cuadro de mando como herramienta clave en la gesti\u00f3n de un call Center.<\/li>\n<li>Conocer el nivel de cumplimiento de estos para tomar las mejores decisiones sobre el negocio.<\/li>\n<li>Distribuir el tiempo adecuadamente en Reuniones y Presentaciones.<\/li>\n<li>Proporcionar pautas para ejercer un liderazgo motivador basado en la comunicaci\u00f3n transparente y positiva.<\/li>\n<\/ul>\n<p>El curso de gesti\u00f3n t\u00e9cnica de Contact Center puede ser perfecto para ti. <a href=\"https:\/\/www.consultingc3.com\/Curso-Supervision-Contact-Center.html\" target=\"_blank\" rel=\"noopener noreferrer\">Consulta el temario en nuestra web.<\/a><\/p>\n<p>\u00bfEst\u00e1s interesado en algunos de ellos? Rellena el formulario o contacta con nosotros escribiendo a\u00a0<a href=\"mailto:marketing@consultingc3.com\">marketing@consultingc3.com<\/a><\/p>\n<p>Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo. \u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\u00a0\/<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a>.<\/p>\n<p>[contact-form][contact-field label=\u00bbNombre\u00bb type=\u00bbname\u00bb required=\u00bb1&#8243;][contact-field label=\u00bbCorreo electr\u00f3nico\u00bb type=\u00bbemail\u00bb required=\u00bb1&#8243;][contact-field label=\u00bbMensaje\u00bb type=\u00bbtextarea\u00bb][\/contact-form]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En este curso el personal aprender\u00e1 a gestionar las incidencias y circunstancias que se puedan dar en una llamada con clientes Aprende a gestionar incidencias con el curso en Gesti\u00f3n T\u00e9cnica de Contact Center. Va dirigido a todos aquellos profesionales que est\u00e9n interesados en especializarse dentro del sector del Contact Center, Atenci\u00f3n al Cliente, Help [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2004,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[97,203],"class_list":["post-1597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-curso-formacion","tag-gestionar-incidencias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>\u00bfC\u00f3mo gestionar ineficiencias en tu servicio? - Consulting C3<\/title>\r\n<meta name=\"description\" content=\"Aprende a gestionar incidencias con el curso en Gesti\u00f3n T\u00e9cnica de Contact Center. 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