Consulting C3<\/a> ha participado en este destacado evento dentro del sector contact center, que ha regresado a su cita presencial y ha acogido a todos aquellos que desean estar al tanto de los nuevos modelos de comunicaci\u00f3n y las mejores f\u00f3rmulas para optimizar la relaci\u00f3n con el cliente. Consulting C3 ha participado activamente en el evento regalando formaciones en Liderazgo y Gesti\u00f3n de Equipos para todos aquellos valientes que afinaron su punter\u00eda jugando a los dardos.<\/p>\n\n\n\nEl mi\u00e9rcoles 24 de noviembre, se celebr\u00f3 la Gala de entrega de los Premios Excelencia Relaci\u00f3n con Clientes. Unos galardones organizados por la AEERC (Asociaci\u00f3n Espa\u00f1ola de Expertos en Relaci\u00f3n con Clientes), que reunieron a m\u00e1s de 400 profesionales de empresas, proveedores y compa\u00f1\u00edas tecnol\u00f3gicas con foco en ofrecer un servicio excelente a sus clientes en todos los canales de contacto y con foco en generarles experiencias diferenciadoras.<\/p>\n\n\n\n
En esta edici\u00f3n se han realizado 41 auditor\u00edas con un total de 656 horas en 12 ciudades diferentes realizadas en dos modalidades: telem\u00e1tica y presencial; se han auditado 840 puntos de control validados en cada auditor\u00eda; se han enviado m\u00e1s de 80.000 encuestas a clientes finales y evaluado 7.200 puestos de operaci\u00f3n en los Centros de Relaci\u00f3n con Clientes entre Proveedores y Empresas Cliente.<\/p>\n\n\n\n
Desde Consulting C3 queremos agradecer al evento esta oportunidad de reconocimiento a las empresas del sector del Contact Center y el compromiso y el apoyo a la \u201cEXCELENCIA Y LA CALIDAD en el Servicio al Cliente\u201d. Gracias a la Feria Relaci\u00f3n Cliente por impulsar y dar visibilidad a la importante actividad que realiza el sector de la Relaci\u00f3n con Clientes.<\/p>\n\n\n\n
\u201cEs tiempo de agradecimiento y, sin duda, tiempo de reinventarse, de innovar, de adaptarse, de ser nuestra mejor versi\u00f3n, de aprender y ser, ahora m\u00e1s que nunca, excelentes<\/em>\u201d.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"La Feria Expo Relaci\u00f3n Cliente 2021, un referente para todos los profesionales de la relaci\u00f3n con el cliente y el contact center, ha regresado a su formato presencial y lo ha hecho por todo lo alto, invitando a los asistentes a vivir una experiencia de cine en las salas Kin\u00e9polis de Ciudad de la Imagen […]<\/p>\n","protected":false},"author":5,"featured_media":2120,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"\r\n
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