{"id":2196,"date":"2022-02-02T13:30:39","date_gmt":"2022-02-02T12:30:39","guid":{"rendered":"https:\/\/consultingc3blog.com\/?p=2196"},"modified":"2023-06-07T10:16:36","modified_gmt":"2023-06-07T10:16:36","slug":"satisfaccion-de-clientes","status":"publish","type":"post","link":"https:\/\/www.consultingc3.com\/blog\/satisfaccion-de-clientes\/","title":{"rendered":"Satisfacci\u00f3n de clientes"},"content":{"rendered":"\n<p>En <a href=\"http:\/\/www.consultingc3.com\">Consulting C3<\/a> somos expertos en&nbsp;<strong>estudios y encuestas de satisfacci\u00f3n de clientes<\/strong>. Te ayudamos a conocer qu\u00e9 opinan tus clientes de tu empresa y as\u00ed podr\u00e1s saber c\u00f3mo mejorar y conseguir clientes m\u00e1s satisfechos y fieles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"asesoria-evaluacion-diagnostico-y-plan-de-accion-de-mejora-de-los-procesos-de-evaluacion-de-la-satisfaccion-del-cliente\"><strong>Asesor\u00eda, evaluaci\u00f3n, diagn\u00f3stico y plan de acci\u00f3n de mejora de los procesos de evaluaci\u00f3n de la satisfacci\u00f3n del cliente<\/strong><\/h3>\n\n\n\n<p>Las&nbsp;<strong>encuestas de satisfacci\u00f3n del cliente<\/strong>&nbsp;permiten conocer la opini\u00f3n de los clientes sobre los diferentes atributos del producto\/servicio que contribuyen a su satisfacci\u00f3n (p.ej: la atenci\u00f3n al cliente, el precio, la imagen corporativa, el servicio post-venta, etc.).<\/p>\n\n\n\n<p>Este tipo de proyectos permiten&nbsp;<strong>obtener feedback de los clientes<\/strong>&nbsp;y contar con m\u00e9tricas objetivas (por ejemplo NPS\u00ae \u2013 Net Promoter\u00ae Score) sobre los aspectos que deber\u00edamos mejorar en nuestro negocio para conseguir aumentar su satisfacci\u00f3n y su fidelizaci\u00f3n. Tambi\u00e9n sirven para identificar puntos de mejora y \u00e1reas cr\u00edticas de la empresa y mejorar los procesos internos de calidad y orientaci\u00f3n al cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"objetivos-y-resultados-deseados-para-la-satisfaccion-de-clientes\"><strong>Objetivos y resultados deseados para la satisfacci\u00f3n de clientes<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Conocer la satisfacci\u00f3n de los clientes y comprender qu\u00e9 aspectos la determinan.<\/li><li>Contar con KPIs, m\u00e9tricas, indicadores tipo NPS\u00ae (Net Promoter\u00ae Score) y datos objetivos para la toma de decisiones.<\/li><li>Evaluar los aspectos clave que afectan a la experiencia de los clientes.<\/li><li>Identificar los aspectos que fidelizan a los clientes.<\/li><li>Descubrir qu\u00e9 clientes est\u00e1n m\u00e1s satisfechos y pueden ser el objetivo de estrategias de upselling o cross-selling.<\/li><li>Aumentar la competitividad de la empresa y las ventajas competitivas.<\/li><li>Identificar puntos de mejora y \u00e1reas cr\u00edticas.<\/li><li>Abrir un canal de comunicaci\u00f3n directa entre el cliente y la empresa.<\/li><li>Mejorar los procesos internos de orientaci\u00f3n al cliente.<\/li><li>Facilitar la evaluaci\u00f3n de los procesos de venta y postventa.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"como-trabajamos-la-satisfaccion-del-cliente\"><strong>C\u00f3mo trabajamos la satisfacci\u00f3n del cliente<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Nuestros expertos en satisfacci\u00f3n os asesorar\u00e1n en la metodolog\u00eda, el dise\u00f1o y validaci\u00f3n del cuestionario de satisfacci\u00f3n.<\/li><li>Nos adaptamos al modelo de encuesta y cuestionario aportados por cliente o bien lo creamos nosotros mismos.<\/li><li>Gestionamos el proceso de distribuci\u00f3n y captura de datos por el canal que sea m\u00e1s adecuado en cada caso (mediante encuestas electr\u00f3nicas, encuestas telef\u00f3nicas, encuestas por SMS, encuestas por Whatsapp, encuestadores a pie de calle, c\u00f3digos QR y\/o formularios en papel).<\/li><li>En ocasiones podemos profundizar en la opini\u00f3n de los clientes mediante entrevistas individuales en profundidad y focus groups.<\/li><li>Tienes a tu disposici\u00f3n la plataforma&nbsp;<a href=\"http:\/\/www.ealicia.com\">eAlicia<\/a>, que permite la f\u00e1cil visualizaci\u00f3n y an\u00e1lisis de las respuestas, desde el que tambi\u00e9n podr\u00e1s crear todo tipo de informes.<\/li><li>Analizamos y presentamos los resultados del estudio de satisfacci\u00f3n identificando las fortalezas y \u00e1reas de mejora para saber c\u00f3mo aumentar la satisfacci\u00f3n de los clientes.<\/li><li>Te ayudamos a construir un plan de acci\u00f3n de mejora.<\/li><li>Te acompa\u00f1amos y apoyamos durante todo proceso, para que todo vaya bien y obtengas resultados relevantes que ayuden a tu empresa a mejorar.<\/li><\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Tus clientes no esperan que seas perfecto. Lo que s\u00ed esperan es que les resuelvas un problema cuando algo sale mal &#8211;&nbsp;<em>Donald Porter.<\/em><\/p><\/blockquote>\n\n\n\n<p>Sin duda, una&nbsp;encuesta de satisfacci\u00f3n de clientes&nbsp;es la mejor manera de medir la felicidad de tus clientes con tu producto, marca o servicio. No esperes m\u00e1s y contacta con <a href=\"http:\/\/www.consultingc3.com\">www.consultingc3.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En Consulting C3 somos expertos en&nbsp;estudios y encuestas de satisfacci\u00f3n de clientes. Te ayudamos a conocer qu\u00e9 opinan tus clientes de tu empresa y as\u00ed podr\u00e1s saber c\u00f3mo mejorar y conseguir clientes m\u00e1s satisfechos y fieles. Asesor\u00eda, evaluaci\u00f3n, diagn\u00f3stico y plan de acci\u00f3n de mejora de los procesos de evaluaci\u00f3n de la satisfacci\u00f3n del cliente [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2200,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Satisfacci\u00f3n de clientes - Noticias de Consultor\u00eda<\/title>\r\n<meta name=\"description\" content=\"Una\u00a0encuesta de satisfacci\u00f3n de clientes\u00a0es la mejor manera de medir la felicidad de tus clientes con tu producto, marca o servicio.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.consultingc3.com\/blog\/satisfaccion-de-clientes\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Satisfacci\u00f3n de clientes - 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