C3 LANGUAGE
“There is no index of character so sure as the voice.”

Benjamín Disraeli.

LENGUAJE NATURAL


Customer Service

Natural Language solutions are key to the digital transformation of the contact centre.

Artificial Intelligence in customer service utilises Natural Language processes for: voice biometrics sentiment analysis, Natural Language recognition for subsequent analysis and categorisation.


EFFICIENCY

RELIABILITY

MONITORING AND
SCALABILITY

OVER 22
LANGUAGES
OUR SOLUTION
Why is this necessary?
Allows you to identify, authenticate and verify the identity of the caller, place orders, recommend and advise on products and services.
Automatic Reading of customised legal texts.
Automated services with virtual voice assistance in self-service processes.
Our METHODOLOGY

Database collection

Category definitions.
Speaker Voice selection

Training.
Transparent agent

Development, integrations and tasks

Menu development.
Customised reports

Continuous maintenance and enhancement
BENEFITS for the client

SAVINGS in the voice-channel service

CONTINUAL IMPROVEMENTS in the voice-channel service

TRACKING and MONITORING

STREAMLINING human transcription activities

Increase in QUALITY

Business DEVELOPMENT and SCALABILITY

IMPROVE the voice
channel EXPERIENCE

Focus on CONTROL and
SECURITY in verification processes

OPTIMISATION of
business processes
Use cases
Virtual Secretary
Recognises name, position and department to correctly route calls to an extension number, and saves contact information from which it can create messages for voicemail, email or SMS.
+ info
Virtual Voice Assistant
It can advise, recommend and take orders.
+ info
Simultaneous language translation
Able to speak more than 22 languages.
+ info
Open Questions
Eliminate multiple menu options in telephone systems, using instead just one question: How can I help?
+ info
Voice Biometrics
Voiceprint capture in authentication and verification processes, eliminating the risk of identity theft in purchases, sales or operations, improving the customer care experience and personalising the client relationship
+ info

CONTACT US
Your clients’ satisfaction is our goal
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