AUTOMATION
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

Bill Gates.

AUTOMATION


Customer service

Technological innovation is the biggest motivation for the process optimisation of your contact centre.

Robotic Process Automation (RPA) is software that helps you automate easy or repetetive tasks in your customer service department.

Reduce overheads, minimise errors and dedicate your resources to the important tasks.


SAVINGS

EFFICIENCY AND
QUALITY

SCALABILITY AND
PERFORMANCE

TRACKING AND
ANALYSIS
OUR SOLUTION
What do we apply this to?
Repetetive and strategic tasks.
Data entry and analysis and repeat reporting.
Communications management via EMail, SMS and Instant Messaging.
Data transfer between applications.
Process listings and file storage.
How do we implement this?

Process Analysis
Preliminary consultation to analyse which business processes can be automated and define the priorities.
+ info

Requirements
Mapping and documentation of processes, functional analysis, compatibility testing and component capture.
+ info

Automation
Development and implementation of the RPAs in pre-production and operational assessment.
+ info

Implementation
Systems deployment, operational assessment and online fine-tuning, to completion.
+ info
BENEFITS for our clients

360º insight about THE CLIENT

50% increase in CUSTOMER satisfaction

Threefold increase in activity with the SAME RESOURCES
80%
Reduction in AVERAGE RESPONSE TIME

INCREASE IN SALES to clients and prospective clients
90%
Reduction in AVERAGE RESOLUTION TIME

ZERO IMPACT on security
$$roi
RETURN ON INVESTMENT within 3 to 6 months
Technical Requirements: Windows OS or Citrix.
Use cases
Telecommunications
(Spain)
Provision of service connection and fault-checking
Electricity
(Italy)
Back-office processes
Marketing
(Great Britain)
“AdWords” campaign management
Used Vehicles
(Spain)
Internet market studies
Education
(Mexico)
Electronic invoice accounting
Banking
(Spain)
Technical Feasability
Insurance
(Italy)
One-For-All control panel
Electricity Distribution
(Spain)
Invoice data collection
Video demo

CONTACT US
Your clients’ satisfaction is our goal
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