Customer experience Management

90% of consumers are willing to try a product or service recommended by a friend

CX Consulting

We help companies to differentiate themselves by enhancing and transforming their customer experience. Our expert consultants will analyze the voice of the customer to create memorable and differential experiences increasing the rate of repetition and recommendation. We take care of the integral management of the Customer Experience, from the design to the implementation and evaluation of the strategic plan. We help you identify and select the points of interaction with customers and design, develop, integrate and implement a 100% customized customer experience plan for each type of company and sector.

Personalizado Best Customer Experience
Informe Increase loyalty
Presenciales Increase your ROI
eAlicia

Acts on satisfaction

Customer Journey Analysis
We will develop the Costumer Journey based on your customers' touch points and moments of truth.

To identify:
  • What is important to your customers

  • Weaknesses and approaching positions

  • General coordination, solutions and innovationn
What experience do you generate in your clients?
Based on the Customer Journey, we will carry out a study that will contain

  • Customized satisfaction surveys adapted to each interaction channel.

  • VoC (Voice of Customer): Collection of customer experiences and preferences.

  • Focus Groups: Qualitative research on their perceptions, opinions, beliefs and attitudes towards a product, service...
Features
We optimize the multi-channel Custormer Experience with an analysis of the initial situation and possible proposals for improvement:

  • Client vision: the main problems and needs of your clients.

  • Employee vision: Your employees are a fundamental part of generating memorable experiences for your customers.

  • Quality Vision: Are we offering excellent service?
Benefits
We generate experiences for our clients by making them get a higher recommendation rate.
  • Return on investment: Improved experience, recommendation and loyalty

  • Cost reduction and revenue generation

  • Real time: allows us to identify and anticipate

  • Improve your management
How does Customer Experience Consulting help you?
Increases customer loyalty and retention because it increases customer satisfaction

Knowing the customer will allow you to align your business objectives with their needs.

Improve management by facilitating the correction of inefficiencies allowing a better global vision of customer service.

Facilitates decision making.

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CONTACT US
The satisfaction of your customers is our goal
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