+34 936 260 723
Commercial Attention
- Contact Center Services for Businesses
We Maximize Efficiency and Increase the Quality of Service.
We resolve:
- Operational inefficiencies
- Inadequate sizing
- Unstructured information
- Supplier optimization
Request Information Now!
Tell us how we can help you.
We will be happy to provide you with the information you need to design tailor-made actions.
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We maximize Contact Centers and improving Customer Relationships
Contact Center Optimization Solutions
Contact Center
Audit
We analyze the performance and efficiency of your Contact Center, identifying areas for improvement and optimizing costs.
Contact Center Audit
We create a Specific Plan for your Business with our 360 Audit model (Processes, Technology, People).
Request Information
KPI
Optimization
Analysis, improvement and monitoring of key Contact Center metrics: AHT or TMO, NDA, NDS, FCR and Callbacks.
KPI
Optimization
They allow measuring and evaluating the quality of service, productivity and customer satisfaction in the Contact Center.
Request Information
Workforce Management WFM
We optimize HR management and staff planning to ensure operational efficiency and high quality of service.
Workforce Management WFM
Adequate staff allocation, taking into account work demand, call load or interactions.
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Maximización NPS/CSAT
Comprehensive management of Customer Experience (CX), from design to implementation and evaluation of the strategic plan.
NPS/CSAT Maximization
We analyze the Voice of the Customer to create memorable and differentiated experiences, increasing the Repetition and Recommendation Rate.
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Do you need to create or outsource your Contact Center?
Tell us what you need and we will create a personalized proposal 100% focused on your business.
We instruct, we inspire, we transform
Customized Training and Education
We make a positive impact on your organization with customized training and talent development.
- Supervision and coordination
- Management and analysis of KPIs
- Internal quality assessment
- Complaints and claims management
- Excellence in telephone service
- Telephone sales
- Equality and inclusive language
- Customer experience: how to create an excellent CX
- Excellence in Help-Desk Service
- Excellence in Face-to-Face Service
- Excellence in Service from SAT
We increase your productivity and improve your customers’ experience
We create evolved Contact Centers
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0
Audited Contact Centers
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0
Audited
Agents
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0
Audited
Languages
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M€
Annual Overall Savings
-
0
%
Contact
Reduction
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0
%
AHT
Reduction
Quality Indicators
Level of Attention
95%
First Contact Resolution FCR
80%
Customer Satisfaction Index CSAT
90%
Shall we evolve your Contact Center together?
Experts in Multichannel Customer Relationship Center (MCRC) Optimization.
We improve operational efficiency to maximize customer satisfaction
We evaluate all areas of your Contact Center
Processes
We analyze internal workflows to detect opportunities for operational improvement at all stages.
Technology
We analyze the available working tools and their suitability to the operational processes.
People
We detect possible improvements in relation to the sizing and team of professionals involved.
We accompany you throughout the entire process, aligning ourselves for successful Omnichannel Optimization
Phases of Contact Center Optimization
We are Consulting C3
Contact Center Optimization Experts.
Evolve your Customer Service with us.
Shall we begin?
Contact Center Audit
Understand the performance of your Contact Center.
KPI Optimization
Improve key performance indicators.
Workforce Management
Optimize HR management and staff planning.
Maximizing NPS/CSAT
Increase Service Quality and improve perception.
We resolve:
- Operational inefficiencies
- Inadequate sizing
- Unstructured information
- Supplier optimization
Request Information Now!
Let us know how we can help you.
* Required fields
Barcelona
Comte d'Urgell 240-250, 7th floor
08036 Barcelona, Spain
Madrid
Orense 81, 6th floor
28020 Madrid, Spain
Madrid
Orense 81, 6th floor
28020 Madrid, Spain
Barcelona
Comte d'Urgell 240-250, 7th floor
08036 Barcelona, Spain
Strategic Business Consulting.
+34 936 260 723
Commercial Attention
- Monday - Friday / 9:00 - 18:00
- marketing@consultingc3.com
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