Specialists in Mystery Shopping services

Detecting when a customer is dissatisfied with one of the products or services is vital for the company.

Evaluating a Mystery Shopper allows you to identify points for improvement, optimize the sales process, increase control over commercial activity and analyze the competition’s procedures.

Mystery Shopping in Person

Direct observation to objectively evaluate the service.

Mystery Shopping Online

Digital audits to evaluate their effectiveness and attention.

Telephone Mystery Shopping

Analysis of the quality emitted when receiving calls.

Request Information Now!

Tell us how we can help you.

We will be happy to provide you with the information you need to design tailor-made actions.

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Service Quality at the heart of the Strategy

Act on Customer Satisfaction

Detecting when a customer is dissatisfied with one of your products or services will be of vital importance to your company.

With our multi-channel assessments, you’ll learn vital details about customer relationship management and the high-level performance factors your business needs.

MEASURES the image and reputation of the brand.
EVALUATE the user experience.
ANALYSE performance with custom reports.
IDENTIFY opportunities for improvement.
INCREASE the control of the emitted/perceived quality.
REDUCE productivity costs.
BOOST Customer Service success.
REINFORCES user recurrence.

Having a Mystery Shopper to audit the quality of your service is a great advantage and it's no secret!

Mystery Shoppers specialized for each sector

Why C3 Consulting

We analyze and research your market to drive strategies that focus on solutions, productivity, and exceptional experiences for your customers.

The success of our clients supports us.

"I would like to thank Consulting C3 for their involvement in the training they gave us in terms of excellence in telephone service, as it was essential for the team to receive extra training to give a plus and improve our customer service."

"C3 Consulting has been playing a key role for our company for years, training our teams in the skills needed to achieve the KPIs set by management."

"The training has helped me to realise things that, although they may seem obvious, need an expert to make them visible to you and make you understand what things can be reinforced or improved, so after the training I have a clear criterion to support myself."

YEARS OF EXPERIENCE

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MYSTERY SHOPPERS

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We are Consulting C3

Specialists in services of Mystery Shopping

At Consulting C3 we offer the right tools to monitor the overall experience and satisfaction of users.

Gain first-hand knowledge of high-level performance factors and detailed technical information needed to accurately evaluate the service provided across your various channels.

Mystery Shopping in Person

Direct observation to objectively evaluate the service.

Mystery Shopping Online

Digital audits to evaluate their effectiveness and attention.

Telephone Mystery Shopping

Analysis of the quality emitted when receiving calls.

Request Information Now!

Tell us how we can help you.

We will be happy to provide you with the information you need to design tailor-made actions.

* Required fields

Barcelona

Comte d'Urgell 240-250, 7th floor
08036 Barcelona, Spain

Madrid

Orense 81, 6th floor
28020 Madrid, Spain

Madrid

Orense 81, 6th floor
28020 Madrid, Spain

Barcelona

Comte d'Urgell 240-250, 7th floor
08036 Barcelona, Spain

Strategic Business Consulting.

+34 936 260 723

Commercial Attention