AIMED TO
OBJECTIVES
SYLLABUS
Commercials who want to discover, adopt or consolidate key stages of telephone sales techniques. To all those professionals interested in selling and customer service by phone.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Initiate new recruits, in the techniques of selling and managing conflicting calls, so that they become familiar with the aspects related to argumentation, the treatment of objections, undoing the most common ones.
- Introduction to negotiating and approaching positions in an interaction that aims to achieve a win to win.
- Build self-confidence to easily achieve goals and see your work achievable and affordable.
Personalized
Expertise
Practical
Face-to-face
1. Introduction.
2. Communication skills in the sale.
3. Introduction and sales techniques.
4. Introduction to negotiation.
5. Treatment of incidents or conflicting calls
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
CONTACT US
The satisfaction of your customers is our goal
*Required Field
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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