AIMED TO
OBJETIVES
SYLLABUS
to Aimed at workers who are part of the structure of a company. And they want to learn common negotiation and arbitration techniques related to the recovery and claim of bad debts.
- Professionals interested in training well to reorient their career or complement their skills.
- Freelancers or managers of SMEs who want to apply it to their company or business.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the company's real casuistic training action.
- Knowing the approach to Collection Management with a proven method
- The importance of the content and form of communication in collection management.
- Appropriate way to focus and direct the conversation and different possibilities and types of language in the collection.
- The most common mistakes that should not be made.
- The debtor's most common traps and tricks and how to deal with them.
- The application of 3R to collections management, maximizing the possibilities of success.
- The basic laws in the management of collections to guarantee that we will know how to respond appropriately to each.
Personalized
Expertise
Practical
Face-to-face
1. Commercial Cost of Improvising for Lack of Method
2. Watlawick Axioms Applied to Collection Management
3. The 5 Types of Language in Telephone Collection Management
4. Collection Techniques
5. Mistakes that cost expensive
6. Debtor Traps in Telephone Collection Management
7. How to Deal with Debtor Threats, Attacks and Tricks?
8. The “3R” Method to Optimize Collection
9. Collection Management Laws
*The syllabus of the courses can be adapted to the needs of the client.
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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