AIMED AT
OBJETIVES
SYLLABUS
Is directed to all those Helpdesk departments, the Computer Support Hotline, Internal Technical Support Departments, and in general all company personnel whose main function is to provide technical support to both the external client and the internal client.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Give solutions to the agents in charge of giving technical support to adapt their language to the interlocutor
- Establish an action protocol for technical support calls
- Offer technical agents to properly manage their work in stressful environments.
- Provide strategies to manage the time available to agents, optimizing customer response.
- Offer technical agents to manage conflicting calls.
Personalized
Experience
Practical
Face to face
1. Correct follow-up of the phases of the call.
2. Time management.
3. Management of stressful environments
4. Incident treatment and management of conflicting calls.
*The syllabus of the courses can be adapted to the needs of the client.
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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The satisfaction of your customers is our goal
*Required Field
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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