AIMED TO
OBJETIVES
SYLLABUS
To all those professionals who need to improve social relationships and develop skills to do so with conviction and without stress.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Discover the term of Assertiveness.
- Identify your communication style
- Recognize Fundamental Rights. Self-observation.
- Discover your Irrational Beliefs. Self-observation.
- Develop this new Social Skill, along with active listening and empathy
- Strengthen your self-affirmation and self-esteem.
- Understand and internalize a new vision of communication.
- Apply assertive techniques: The Sandwich technique.
Personalized
Expertise
Practical
Face-to-face
1. Communication styles
2. Conscious communication
3. What is Assertiveness?
4. Keys to Assertiveness
5. Insecurity and respect as a starting point
6. Implementation of Assertiveness Why then am I not assertive?
7. Assertive Techniquesd
8. How to Face a Conversation with Assertiveness
*The syllabus of the courses can be adapted to the needs of the client.
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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*Required Field
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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