AIMED AT
OBJECTIES
SYLLABUS
This course is aimed at all those professionals who are interested in specializing in the Contact Center, Customer Service, Help Desk, recovery or sales sectors. Companies interested in offering their workers specialized quality training in the Customer Service sector, whether for face-to-face, telephone or written management.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- This course is aimed at all those professionals who wish to master the scorecard as a key tool in the management of a call center.
- It will allow establishing short and medium term objectives and knowing the level of fulfillment of these to make the best decisions about the business.
- Supervision will also involve mastering aspects related to Team Management as well as allocating time appropriately in Meetings and Presentations.
- Provide guidelines for exercising motivational leadership based on transparent and positive communication as well as the adequate management of conflict situations that arise on a day-to-day basis.
Personalized
Expertise
Hands-on
Face to face
1. Effective meetings and presentations
2. Time management: organization and planning
3. Synergies in Work Teams
4. Leadership in team management
5. Team motivation
6. Delegation
7. Technical supervision: dashboards
*The syllabus of the courses can be adapted to the needs of the client.
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
CONTACT US
The satisfaction of your customers is our goal
*Required Field
*Required Field
Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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ORIGINAL BUFF - Excellence in Customer Service
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