AIMED AT
OBJECTIVES
SYLLABUS
To any person and / or Company in need of a team of Customer Service Specialists who wants to contribute new effective communication skills to their team, thus transforming their way of working and professional qualification. Acquiring skills and competencies of Customer Service Specialist.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Invest in customer relationships to achieve a good level of commitment and obtain mutually beneficial results
- Adopt a style of action that allows transmitting an excellent image of our company.
- Exercise new strategies that allow participants to carry out their work with more security and motivation.
- Provide participants with the appropriate communication style to obtain maximum effectiveness in customer service, detecting their expectations and needs effectively to adequately satisfy them.
Personalized
Experiencie
Practical
Face to face
1. Introduction
2. Importance of Customer and Customer Experience (CEX)
3. Quality in Customer Service as a business strategy
4. Keys to good customer communication
5. Excellent care
6. The professional of excellence
7. How to transmit a correct image
8. Emotional intelligence applied to customer service
9. High quality communication
10. How to serve the client correctly and efficiently
11. How to make a difference with our clients
*The syllabus of the courses can be adapted to the needs of the client.
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
CONTACT US
The satisfaction of your customers is our goal
*Required Field
*Required Field
Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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ORIGINAL BUFF - Excellence in Customer Service
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