Is directed to To all those professionals who deal with clients, either during the sale or during the post-sale. Especially Commercial, Teleoperators, Customer Service Personnel and after-sales service technicians.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed.
eAlicia university courses
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1. What is Emotional management
2. Emotional Intelligence Skills
3. Communication and social skills with Emotional Intelligence
4. Emotional Management and its relationship with dealing with the client
5. Verbal and non-verbal communication in customer service
6. Quality in customer service, complaints and problems
*The syllabus of the courses can be adapted to the needs of the client.