Emotional management of the customer service agent

Train your workers and benefit from the courses given by FUNDAE

AIMED AT
OBJETIVES
SYLLABUS
Is directed to To all those professionals who deal with clients, either during the sale or during the post-sale. Especially Commercial, Teleoperators, Customer Service Personnel and after-sales service technicians.


The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed.

eAlicia university courses

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  • Emotional management, the effects of emotions, and where they develop. Self-knowledge, Self-control, Motivation.


  • Being able to face correct customer service, understand their needs and cover them in the best way.


  • Importance of satisfactory communication for the development of our work, offering the highest quality.


  • Mejorar nuestras vidas aprovechando la gestión emocional, y aplicándola tanto en aspectos laborales como personales.


Calidad Personalized
Experiencia Experience
Confianza Practical
Flexibilidad Face to face

1. What is Emotional management

2. Emotional Intelligence Skills

3. Communication and social skills with Emotional Intelligence

4. Emotional Management and its relationship with dealing with the client

5. Verbal and non-verbal communication in customer service

6. Quality in customer service, complaints and problems

*The syllabus of the courses can be adapted to the needs of the client.



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The satisfaction of your customers is our goal
*Required Field
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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