AIMED AT
OBJETIVES
SYLLABUS
Is directed to Customer Service Departments, Claims Management Departments, Secretaries, Reception Staff, Hospital center staff in charge of appointment management, and in general all company personnel with an important part of their work managed in person.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Achieve global homogeneity in customer service as a way to optimize the company's corporate image
- Implement in the department to form common telephone service guidelines.
- Offer new hires tools and techniques to carry out high quality daily customer management
- Optimize the management of claims and incidents, developing assertive skills and the ability to empathize
- Develop communication and attention skills that favor positive interaction, promoting more commercial, persuasive and effective management.
Personalized
Experience
Practical
Face to Face
1. Quality in face-to-face care: how to achieve excellence.
2. Components of communication in face-to-face care
3. Phases of Communication
4. Phases in interactions with our clients and required skills
5. Excellence in claims and difficult times.
*The syllabus of the courses can be adapted to the needs of the client.
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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The satisfaction of your customers is our goal
*Required Field
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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