AIMED AT
OBJETIVES
SYLLABUS
Is directed to Customer Service Departments, Claims Management Departments, Secretaries, Reception Staff, Hospital center staff in charge of appointment management, and in general all company personnel with a significant part of their work managed over the phone.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Achieve global homogeneity in customer service as a way to optimize the company's corporate image
- Implement in the department to form common telephone service guidelines.
- Ofrecer a las nuevas incorporaciones herramientas y técnicas para realizar la gestión diaria del cliente con gran calidad.
- Optimize the management of claims and incidents, developing assertive skills and the ability to empathize
Personalized
Experienzed
Practical
Face to face
1. The impact of your management
2. Telephone Assistance Tools
3. Effective Communication and Listening
4. Professional Perception
5. Proactivity of the agents
6. Incident Treatment
7. Tools for daily use, such as directing the conversation.
8. Professional Perception: Quality in customer service
*The syllabus of the courses can be adapted to the needs of the client.
¿Do you want more information about this training?
Do not hesitate to contact us
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
CONTACT US
The satisfaction of your customers is our goal
*Required Field
*Required Field
Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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