AIMED AT
OBJETIVES
SYLLABUS
Executives, Middle Management and company personnel who exercise a leadership role in their work and want to develop their own skills and competencies for Conflict Management.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Promote effective communication and the ability to relate to others in the workplace.
- Provide participants with management tools to effectively communicate
- Teach techniques that facilitate the use of assertiveness as an established method of communication.
- Improve interpersonal skills through socio-emotional management.
Personalized
Experience
Practical
Face to face
1. Effective Communication and Interpersonal Competences
2. Self-management and Stress Management
3. Emotion Conflict and performance
4. The management of conflict and emotions
5. Resolve conflict situations
*The syllabus of the courses can be adapted to the needs of the client.
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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