AIMED AT
OBJECTIES
SYLLABUS
To all those professionals who want to deepen the knowledge necessary to manage and lead a team. With this training the graduate will be qualified to operationally coordinate the main departments that build up a company.
The training will be carried out on-site. Using practical dynamics and seeking the participation of all attendees. The training dynamics are based on a previous study in which those areas that require further reinforcement are analyzed. Training are based and built following real facts taken randomly from actual interactions with customers.
- Analyze your strengths and areas of improvement. The values that guide behaviours and help to prepare a strategy to create a strong and secure future.
- Learn how to consider and analyzed any situation and guarantee a prompt solution adapting to every single case
- Emotional Intelligence. Learn about the basic competencies that create emotional intelligence applicable to leadership.
- High Performance teams. Recognizes and applies the processes needed for the creation, development, and management of high-performance teams.
Personalized
Expertise
Hands-on
Face to face
1. Introduction
2. Team Management
3. Leadership
4. The Leader's Vision
5. The Leader's Work
6. Leader Self-Awareness and Self-Management
7. Leadership Styles
8. Team creation
9. Setting Goals
10. Skills in the direction of Teams.
11. Emotional Intelligence
12. Group Dynamics
13. New Expectations
*The syllabus of the courses can be adapted to the needs of the client.
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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The satisfaction of your customers is our goal
*Required Field
*Required Field
Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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