AIMED TO
OBJECTIVES
SYLLABUS
If you direct Professionals who want to develop and strengthen their knowledge in customer management. Entrepreneurs who want to learn sales techniques to make their future business highly competitive.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Gather relevant data and information on the client's situation.
- Detect your problems, limitations and dissatisfactions, to determine the offer that best suits your need.
- Verify the importance of this need for the client.
- Make the client understand the seriousness of the problem and the urgency of its resolution.
- Formulate key questions with which to demonstrate that the product or service is the best solution.
Personalized
Expertise
Practical
Face-to-face
1. Follow-up and customer loyalty.
2. Trust and business relationships
3. The new ways of Selling
4. What is relational selling?
5. Sales Skills
6. Characteristics of the Relational Sale.
7. Verbal and Non Verbal Communication.
8. Internal Marketing
9. Customer Loyalty
10. Why the Relational Sale?
11. Relational Marketing
12. Specific software for customer relations
¿Do you want more information about this training?
Do not hesitate to contact us
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Message
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
CONTACT US
The satisfaction of your customers is our goal
*Required Field
*Required Field
Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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ORIGINAL BUFF - Excellence in Customer Service
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