AIMED TO
OBJECTIVES
SYLLABUS
Commercials who want to discover, adopt or consolidate the key stages of telephone sales techniques. And in general, to all those professionals interested in sales and customer service by phone.
The training will be carried out in-company using practical dynamics and seeking the participation of all attendees. The training dynamics starts from a previous study in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
- Learn the techniques of telephone sales.
- Master the telephone smile.li>
- Know how to prepare and effectively manage a Sales call.
- Understand active listening.
- Learn to manage objections and telephone claims.
Personalized
Expertise
Practical
Face-to-face
1. Elements involved in communication.
2. Preparation of the call.
3. Preparation of the Sales Argument.
4. How to overcome the Filters (Secretaries or Receptionists).
5. Presentation at the beginning of the call.
6. Actively listen to establish contact with the client.
7. Present the business case.
8. Refute objections
9. The Closing.
¿Do you want more information about this training?
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Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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The satisfaction of your customers is our goal
*Required Field
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Message
*Required fields
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
Person in charge of the treatment: CALL CENTER CONSULTING S.L
Purpose: To manage and attend to your requests for information.
Rights: You can exercise your rights of Access, Rectification, Portability, Limitation of processing, Suppression or, where appropriate, Opposition, as indicated in the Privacy Policy.
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