Imagine calling your bank to dispute a charge you do not recognize. You spend several minutes explaining the issue, the agent understands
Consulting news
Bots, IVR and the SAC Law: automation can no longer be the only customer service option
The financial sector has spent years investing heavily in the digitalisation of customer service: conversational bots, sophisticated IVR systems, self-service apps, and
The 3-Minute Limit on Customer Service Calls: What Your Financial Institution Needs to Know
Law 10/2025 on Customer Service sets a clear countdown for all financial institutions: they have until December 28, 2026, to adapt their
The Customer Journey is not the destination. It’s just the map.
You’ve spent years mapping your customer experience. Good. Now comes the part almost no one does: acting on it with real strategic
ARAG Spain and the Consultancy that Inspires Change
Too often, consultancy work takes place in silence. Its impact can be seen in the results, but rarely in the headlines. The
The Power of Blueprinting in the Hands of Consulting C3: Transforming from the Root
In the field of consulting focused on process improvement and customer experience, some projects become true catalysts for internal change. Beyond solving
Consulting C3: How We Designed a Comprehensive Strategy to Empower High-Performance Teams
At Consulting C3, we firmly believe that high-performance teams are not born by chance—they are built with intention, strategy, and support. Recently,
Consulting C3 launches an ambitious multichannel audit project for an iconic luxury women’s fashion brand
Consulting C3 has launched one of its most delicate and inspiring projects to date: a customer service audit for a renowned national
Training in Contact Centers for the Automotive SectorHow to Form Teams that Make a Difference in Customer Service
In the automotive industry, customer service is a fundamental pillar that directly influences brand perception and consumer loyalty. Contact centers, as key
Optimization Techniques for Contact Centers in the Healthcare Sector
In the healthcare sector, optimizing a contact center is not just about operational efficiency; it is, above all, a commitment to service